Corp to Modern Identity (MID) Migration- Assist 365 is in the process of migrating all access to Modern Identity (MID, user@microsoftsupport.com/user@office365support.com). These changes are currently in progress and users should take all necessary steps to ensure they have an active MID account to active Assist 365. For more information visit: https://supportability.visualstudio.com/ModernStack/_wiki/wikis/Assist%20KB/1374175/Assist-365-Access-FAQ

DO NOT upload Customer Data - Please DO NOT use screenshots and logs that contain customer data while submitting the tickets in the Rave Desk portal.

Assist Desk Portal- To file a bug or create a service incident on Assist please use https://aka.ms/assistdesk and select "Assist Desk" Option

Non-approved Tools/Extensions- RAVE Desk is unable to provide support for any issues when the user is using unauthorized or non-approved tools. The usage of browser extensions or any other non-approved tools in M365 support environment are a violation of the Code of Conduct.

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